3 May 2016

Jobs Windows Networking Specialist – $13.5/hr (Work from Home)

CareerPoint-PKAnywhere

Job Description

What do we need from you?

As a Level 2 Support Agent, you will:

  • Learn and become proficient in solving technical issues in at least three of our products
  • Solve complex technical issues escalated by Level 1 Support staff
  • Proactively document, monitor and update
  • Support tickets and actionable steps taken
  • Support the Level 1 agent in communicating progress to the customers
  • Submit software product issues (bugs) to product development for resolution
  • Validate and document software bug fixes in product releases before they are made available to customers
  • Stay up-to-date with all the latest technologies concerning our software products
  • Create Knowledge Base Articles / Technical Notes
  • Provide technical support and product training to other team members
  • Participate in Team Meetings
  • Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). Level 2 Agents work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.

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Job Categories: CCIE JOBS, CCNA/CCNP Jobs, Datacom Jobs, and Networking Jobs. Job Types: Jobs. Job Tags: part time jobs in pakistan and work from home jobs in pakistan. Job expires in Endless.

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