Windows Networking Specialist – $13.5/hr (Work from Home)
What do we need from you?
As a Level 2 Support Agent, you will:
- Learn and become proficient in solving technical issues in at least three of our products
- Solve complex technical issues escalated by Level 1 Support staff
- Proactively document, monitor and update
- Support tickets and actionable steps taken
- Support the Level 1 agent in communicating progress to the customers
- Submit software product issues (bugs) to product development for resolution
- Validate and document software bug fixes in product releases before they are made available to customers
- Stay up-to-date with all the latest technologies concerning our software products
- Create Knowledge Base Articles / Technical Notes
- Provide technical support and product training to other team members
- Participate in Team Meetings
- Working Hours: This job is only offered on a Full Time basis (40 hrs/wk). Level 2 Agents work between 8 am and 6 pm Eastern Time, including breaks, Monday through Friday. Please note that we do observe US Daylight Savings Time, so Eastern Time is UTC-4 in the summer and UTC-5 in the winter.
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