27 Apr 2016

Jobs L2 Customer Support Engineers – $30K (Work from Home) Crossover – Dubai, UAE

CareerPoint-PKDubai, Dubai, United Arab Emirates

Job Description

  • The company’s explosive growth and ambitious business goals require a Level 2 Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.
  • We provide software support services to customers who use our software products and our Level 2 support engineers are the primary technical resource for our companies. We are looking for Level 2 support engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. Specifically, we are looking for Level 2 engineers who fit the profile below.

Required Skills and Experience

  • Communication Skills
  • You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.
  • Technical Skills
  • You should have technical proficiency in at least one of the following: Java, Oracle, SQL Server, ASP.Net, Windows Networking, UNIX Networking.
  • Software Support Practices
  • You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
  • Time Management and Prioritization
  • As a Level 2 Support Engineer, you will need to manage you time and prioritize effectively while working multiple issues for multiple customers.
  • To qualify, please provide a resume/CV demonstrating the required experience and skills.

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How to Apply

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