3 Jun 2016

Jobs IT Support Engineer THOE – Dubai, UAE -CCNA-MCITP

CareerPoint-PKDubai, Dubai, United Arab Emirates

Job Description

  • The IT Support Engineer is responsible for the monitoring and maintenance of computer systems and network infrastructure at the Company.
  • Providing support, including procedural documentation and relevant reports (solving bugs related to MS Office, Windows, Drivers, Hanging, Slowness, Format etc.)
  • Talking staff through a series of actions, either face to face or over the telephone to resolve issues
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Taking ownership of assigned tasks and seeing through to completion (escalating and managing, if appropriate)
  • Prioritizing and managing multiple tickets at one time
  • Responding within agreed time limits to call-outs
  • Rapidly establishing a good working relationship with customers and suppliers
  • Installing and configuring computer hardware, operating systems and applications
  • Support and administer VoIP devices/Servers (Avaya/Cisco telephony)
  • Troubleshooting system and network issues

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  • Diagnosing and solving hardware or software faults
  • Handle printer issues (and contact AMC for Service)
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Monitoring and maintaining computer systems and networks (Internet access, Firewall, Wi-Fi, DNS, DHCP, AD, Router, Switches, VLAN, Access Points, etc.)
  • Monitoring and maintaining backup and recovery
  • Evaluating new technologies and producing business case
  • Suggesting IT solutions to business problems
  • Anticipate future network needs, identifies proactive solutions to satisfy needs
  • Get quotations for IT related hardware, software and consumables
  • Reporting (IT inventory/Monthly Reports, Daily reports etc.)

Skills and Experience

  • Minimum two years’ experience in a similar role
  • Certification/Training/Experience: CCNA(Cisco Routers), MCITP (Microsoft Server)
  • Windows Server OS features and roles experience
  • Cisco and HP networking appliance experience
  • In depth knowledge of networking
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Job Categories: CCIE JOBS, CCNA/CCNP Jobs, CISCO Jobs, IT JOBS, and IT Support and Networking. Job Types: Jobs. Job expires in Endless.

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