Desktop Support Engineer Michael Page – Dubai, UAE


Job Description

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Assist all our users with any logged IT related incident when called upon.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Record, update and document requests using the IT service desk system.
  • Install and configure new IT equipment.
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers and scanners
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Establish and maintain effective working relationships with internal/external stakeholders.
  • Produce periodic and ad-hoc reports as required.
  • Perform other job-related duties as required.



  • Technical;
  • Analytical;
  • Communication skills
  • Problem Solving skills
  • MUST HAVE Professional Certification, e.g: A+ Certification, ITIL Foundation.


  • Bachelor’s degree in Information technology or any relevant discipline


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