Jobs Desktop Support Engineer Michael Page – Dubai, UAE
- Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
- Assist all our users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Record, update and document requests using the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware
- Resolve incidents with printers, copiers and scanners
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Establish and maintain effective working relationships with internal/external stakeholders.
- Produce periodic and ad-hoc reports as required.
- Perform other job-related duties as required.
- Communication skills
- Problem Solving skills
- MUST HAVE Professional Certification, e.g: A+ Certification, ITIL Foundation.
- Bachelor’s degree in Information technology or any relevant discipline
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